1.

1. These Terms and Conditions (“The Agreement”) must be carefully read and accepted by you (the “User” or “You”) in its entirety prior to your use of our service or product. This is version 1.0 and the latest version of the Agreement. Please note that the Agreement constitutes a legally binding agreement between you and Joyeux B.V (referred to herein as "Us", "We" or the “Company”) which owns and operates the Internet site found at https://poker8.io (the "Site") as well as the Poker8 gambling platform ("Poker8 platform” or “Poker8”). If You disagree with any of the following Terms and Conditions or do not wish to be bound by them, we strongly advise You to exit the Site immediately and not to open an account with Us.
2. The Service is licensed and operated by the Company which is established in accordance with Curacao Law. The Company was registered under the registration number 166782 and has its registered office at Zuikertuintjeweg Z/N, Curacao.
3. The Company is licensed and regulated by the Curacao Gaming Control Board (CGB) under license number OGL/2024/1603/0850.
4. “Games” or “Game” is referred to as any of the gaming products offered by Us. Subject to the terms and conditions contained herein the Company grants the User a non-exclusive, personal, non-transferable right to install and use the Software on your PC, mobile phone or device, as the case may be, in order to access our servers and play the Games available (the Software and Games together being the "Service"). For the purposes of this Agreement, the definition of "Software" will include both the Company’s software downloadable to your personal device, the Site, as well as all ancillary software to the Games software (whether web-based software or client/server software).
5. Remote gambling may be illegal in certain jurisdictions. It is your responsibility to know whether your participation in the Games is legal in the jurisdiction where you are located, and you agree to comply with all country, province, state, and local laws when using the Service. The Company makes no representation as to the legality of its online gambling service in such jurisdictions and further shall not be liable for any reimbursement including but not limited to any losses, damages, legal costs, and compensation requests arising from any claims over the legality of offering services in such jurisdictions. The Company shall have the right to claim for any losses incurred (including legal costs) arising out of such claims. The Company also reserves the right to prohibit play from certain jurisdictions at its sole discretion.
6. There is only one version of these Terms and Conditions. These Terms and Conditions may be published in a number of languages, reflecting the same principles, for information purposes and to help Users. It is however only the English version that is the legal basis of the relationship between You and Us. In case of any discrepancy between the English version and the non-English version of these Terms and Conditions, the English version shall prevail.
7. The Company reserves the right to make changes to these Terms and Conditions at any time without notice. Where the changes are material changes, the Company will inform You in advance about such changes and when You next log into the Service, You will be asked to accept the revised Terms and Conditions. If You refuse to accept, You will be prohibited from using the Company’s Service. However, You will be allowed to withdraw funds from your account balance. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review these Terms and Conditions through the link on the Website on a regular basis.
8. These Terms and Conditions become applicable when You register and confirm your registration details. By registering an account with the Company, You agree that you have read these Terms and Conditions and accept them.
9. In addition, when you play any Game using the Services, You agree to be bound by the Rules of any Game You play (''Game Rules'') which will be provided separately here.

2.

1. You must be over 18 and the legal age at which gambling, or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right at any time to request from You evidence of age to ensure that minors are not using the Service. We further reserve the right to suspend or cancel your account and exclude you, the User, temporarily or permanently, from using the Service if satisfactory proof of age is not provided or if we, the Company, suspect that you are underage.
2. You must be a resident in a jurisdiction that allows gambling. It is your sole responsibility to ensure that your use of the Service is legal in your jurisdiction. User shall not use the Site of Services if it is prohibited under the applicable law.
3. You are solely responsible for the account details such as username and password or any other linked email address used to access your account using the Service. You are also responsible for the security of any computer or device on which you register your account and from which your account may be accessed. In case there is a suspicion that such information should have been compromised, You must inform the Company and take proper actions to prohibit or prevent any unauthorised access to any part of your account or funds. We shall not be responsible for any unauthorised use of your account when we are not at fault.
4. You warrant that any names or images used by You in connection with the Site or Service (for example, your username and avatar) shall not infringe the intellectual property, privacy, or other rights of any third party. You hereby grant the Company a worldwide, irrevocable, transferable, royalty free, sublicensable license to use such names and images for any purpose connected with the Site or Service, subject to the terms of our Privacy Notice.
5. You may only use the Software and play the Games on your own behalf and not on the behalf of any other person or company.
6. You may only participate in the Games strictly in your personal capacity for recreational and entertainment reasons only.
7. You are hereby informed that employees of the Company may from time to time play the Games where required and necessary to test the quality of the product environment or any other reasons as may be required. Such employee accounts shall be clearly distinguishable, and this will be done in line with the Company’s internal policies and procedures. Any such play will be conducted solely between employees of the Company.
8. You are prohibited from using the Service in any way to create, receive or facilitate the transfer or receipt of any financial gain or other pecuniary advantage to You or any third party (whether or not acting on your behalf) or to transfer, sell and/or acquire, user accounts. Notwithstanding anything to the contrary herein, You acknowledge and agree that You shall have no ownership or other property interest in your User Account, and that all rights in and to your User account shall be owned by the Company in perpetuity.
9. The name registered on your account must match your legal name and identity.
10. You may participate in any of the Games only if You have enough funds in your account for such participation.
11. You may not use funds that are tainted or associated with any illegality or originates from any illegal activity or source.
12. You are solely responsible for reporting and accounting for any taxes or other fees applicable to you under the relevant laws for any winnings that you receive from Us.
13. You must not be involved in any fraudulent, collusive behaviour (including but not limited to sharing hole cards), fixing or any other unlawful activity in relation to Your and third parties’ participation in any of the Games.
14. For Users playing poker, We reserve the right, in addition to other measures, to restrict seating and/or to prohibit Users from playing at a particular poker table or in a tournament, including restricting two or more Users from playing together at the same table or in the same tournament. In addition, We reserve the right to consider any collusion between Users as a material breach of this Agreement and accordingly We shall have the right to terminate a User Account if a User engages or attempts to engage in any such activity, regardless of the outcome of such attempt. Should such termination occur in accordance with this clause, We reserve the right to confiscate funds from the said behaviour.
15. In poker games, ‘chip-dumping’ occurs when any User intentionally loses a hand to deliberately transfer chips or funds to another User. Any User who participates or attempts to participate in chip-dumping with any other User while utilising the Service may be permanently banned from using the Service and their User Account may be terminated immediately. In such circumstances we will be under no obligation to return or credit to You any funds that may be in your User Account at such time. Should such termination occur in accordance with this Clause, We reserve the right to confiscate funds from the said behaviour.
16. We prohibit third party assistance tools and software (TPA) that provide an "unfair advantage" to Users. We consider "TPA Tools" to be items such as, but not limited to computer software, websites, and reference materials. We prohibit the use of the following TPA tools whilst the Software is running (including but not limited to):
    • Tools or services that builds up a database of opponents' past tendencies, regardless if the player was dealt into the hand or not;
    • Tools or services that can be used to remotely access or share a player’s screen with others;
    • Tools or services that disguises the device used and it’s installed operating system;
    • Tools or services that assists a player in seating, registering for games or game selections;
    • Tools or services that assists a player in taking actions or sizing bets;
    • Any other tool or service deemed by our Game Integrity Team to provide players with an unfair advantage.
    • If any User is unsure if a specific tool, service, or program is allowed while having the Software running or what constitutes an “unfair advantage” in the context of TPA Tools, then they should contact our Customer Support Team at [email protected] for more information.
17. Use of robot applications (commonly referred to as ‘bots’) to make playing decisions and/or provide playing guidance, or the use of artificial intelligence and/or any machine learning application in conjunction with the use of this Service is strictly prohibited. The Company reserves the right to consider any use of the aforementioned applications as a material breach of this Agreement and accordingly shall have the right to terminate a User Account in the event whereby a User engages or attempts to engage in any such activity, regardless of the outcome of such an attempt. Should such termination occur in accordance with this Clause, the Company reserves the right to confiscate funds in your User Account. All actions taken in relation to the Service by a User must be executed personally by users through the user interface accessible by use of the Software, and without the assistance of any form of artificial intelligence.
18. The use of a VPN connection or Proxy server is monitored. We reserve the right to request You to supply Us with information and/or documentation in connection with Your VPN/ Proxy server usage and We retain the right to block the User Account and funds held thereon, based on the Company’s assessment of the activity in question.
19. You agree that we may take steps to detect and prevent the use of prohibited TPA Tools and bots. These steps may include, but are not limited to, examination of software programs running concurrently with the Software on your computer. You must not attempt to bypass, interfere with, or block such steps, including, without limitation, through the use of third-party software.
20. You shall be courteous to other Users using the Service and the Site as well as support personnel employed by the Company and avoid rude or obscene comments. You must not post unlawful, indecent, racist, obscene, libellous, defamatory, or threatening material, or any material that would violate any law or generally be considered to be an offensive, via the Service (including when using the chat function, the user images option or correspondence with the Company’s employees).
21. You are prohibited from collecting information of other Users, promote unsolicited commercial advertisements or disrupt or unduly influence the activities of other Users.
22. The Company reserves the right to restrict or deny access, totally or partly, to the User Account, at its own discretion. In the event that We deem that a User has engaged or attempted to engage in fraudulent, unlawful, dishonest or improper activity while using the Service or the Site, including without limitation, engaging in any of the activities set forth herein, this Agreement or any other game manipulation, we shall be entitled to take such action as we see fit, including but not limited to:
    • Immediately blocking a User's access to the Service,
    • Seizing funds held in the User’s Account,
    • Terminating User’s Account; and/or
    • Taking legal action against a User.

3.

1. For You to be able to place bets, play games and deposit money, you must first register personally with Us and open a User account (“User Account”). This may only be done when You receive an invite link to register a User Account to your email address, from your Player Agent. A player agent (“Player Agent”) is an individual or company that can recruit and fund Users and has the authority to send and receive funds to and from Users and in return receives a share of revenue generated by the User linked to their agency and is paid a commission by the Company.
2. We are under no obligation to open a User Account for You and Our website signup page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of a User Account for You and, should we refuse to open a User Account for You, we are under no obligation to provide You with a reason for the refusal.
3. You may only have one User Account with Us, which must be registered in Your name and using accurate and truthful personal information. If You attempt to open more than one account, all accounts You try to open may be blocked or closed and any bets, wagers, or payment of tournament registrations may be voided without notice.
4. You will need to provide Us with certain personal details about yourself (including details regarding your methods of payment). You agree that all information that You give us, such as but not limited to, valid identification, date of birth, address, email and a clear passport photograph, during the term of validity of this Agreement is complete, true, correct and that You will immediately notify the Company of any changes to such information. It is Your sole responsibility to ensure that the information You provide is true, complete and correct and You hereby represent and warrant to Us that the information provided is true, complete and correct.
5. You are required to update and keep up to date the mandatory information provided in the registration form in the event such information changes.
6. If You notice that You have more than one registered User Account, You must notify us immediately. Failure to do so may lead to your User Account being blocked for access.
7. As part of the registration process, You will have to choose your username and password for your login into the Service. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone and must not permit another person to use the Service via your User Account. We are not responsible for any abuse or misuse of your User Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
8. We reserve the right to refuse or close a User Account at our sole discretion, but any contractual obligations already made by the Company shall, without prejudice to any rights available at law to Us, be honoured accordingly.
9. You must inform Us as soon as You become aware of any errors with respect to Your User Account.
10. If You wish to close your User Account, You may do so at any time, by contacting customer support in written form to [email protected]. The effective closure of the User Account will correspond to the termination of these Terms and Conditions. In case the reason behind the closure of the User Account is related to concerns about possible gambling addiction, please indicate this to Us accordingly.
11. The Company shall deem an Account which has been dormant for an uninterrupted period of 12 (twelve) months as inactive. Should Your Account become inactive, and no contact is made by You to receive the remaining balance for a period of 5 (five) consecutive years, the Company reserves the right to donate Your balance to a charity in the Responsible Gaming field.
12. Where a User Account is closed, related information about the account will be retained in accordance with the Privacy Notice here: https://poker8.io/privacy-policy/. Related information includes username, address, phone, email and account transactional details.

4.

1. The Company offers a player agent facility for the purpose of introducing players (“Users”) to Poker8 and assisting those Users with an alternative payment mechanism.
2. The player agent facility is provided to Users at the discretion of the Company and any abuse of the facility may result in a User’s account being suspended or closed. If a User’s funds cannot be verified, this may result in funds being frozen or forfeited in line with Company policies.
3. Users will register accounts via a link sent to them by the Player Agent or sub-agent. This link establishes an association to the Player Agent or sub-agent. The User will follow the same registration process as all other Users on the Company’s Site and the same terms and conditions contained herein apply to Users that register a User Account through a link sent to them by a Player Agent or sub-agent.
4. Users can only be assigned to one Player Agent at any one time.
5. All Users linked to a Player Agent or sub-agent must adhere to the obligations set out in these terms and conditions. Our Fraud & Risk Team may review transactions and request relevant verification information from Users to avail of the player agent facility in certain scenarios.
6. Subject to the Company’s discretion, Users can deposit and withdraw funds from their Account by making a request to the Player Agent they are registered with. Players do not have the ability to deposit or withdraw themselves directly.
7. Subject to the Company’s discretion, player agents or sub-agents can transfer funds to any User registered with their agency and who has registered an Account on the Company’s Site. Player Agents may have the authority to extract funds owed to them from Users associated to their agency.
8. All Users who have registered an Account, who have not been restricted from using the player agent facility are subject to default sending and receiving limits. Any request received to increase the transfer limit will be reviewed and determined by the Company’s Fraud & Risk Team in accordance with the Company’s policies and procedures.
9. All Users availing of the player agent facility will be reviewed manually by the Company’s Fraud & Risk Team who may seek additional information from the User before allowing the transfer.
10. All Users availing of the player agent facility will be subject to ongoing monitoring in compliance with the Company’s policies and procedures.
11. The Player Agent is solely responsible for the terms and conditions that form a legal agreement between them and the Agency Players (i.e. Users linked to an agency). The Company does not accept any responsibility whatsoever for any losses suffered as a result of a breach of the agreement between an Agent and Agency Players.
12. In the event of any suspected misuse of the player -agent facility, the Company may implement player sanctions or restrictions at its own discretion and without notice.

5.

1. The Company facilitates the player-to-player transfer facility exclusively for the purpose of staking Poker play on this Site and/or returning the proceeds which have originated from a previous stake received on the Site. Staking is placing funds up on behalf of another User with the agreement that that they will receive a share of any winnings or prize. Any other forms of player-to-player transfers outside the receipt of a stake/reimbursement of proceeds originating from a received stake, are prohibited, and where identified shall not be accepted/processed by the Company.
2. Funds received by a player-to-player transfer must be used for Poker play on this Site. You cannot withdraw funds received directly from a player-to-player transfer unless such funds are the proceeds of a stake previously provided on the site to another player; winnings arising from playing Poker with the transferred funds that subsequently contribute to a withdrawal request will be reviewed in accordance with our internal policies and procedures.
3. Access to the player-to-player transfer facility is subject to all applicable laws, rules, and regulations and is provided to the User at the discretion of the Company. The Company may request You to supply Us with information or documentation prior to allowing You to request/receive a player-to-player transfer. The Company may request You to supply Us with information or documentation in relation to any player-to-player transfers requested, made, or received which may include the provision of any staking agreements, or similar, which may be in existence. Your User Account may be restricted or closed if You do not provide the requested information or documents or if such information or documents You provide is/are found false or misleading.
4. You should ensure You know who the other User is before making any player-to-player transfer to them, and You are comfortable with the risks of transferring funds to another User as this may result in the permanent loss of funds.
5. You should not utilise the proceeds of any player-to-player transfer into Your account from another User where the funds are unrelated to the staking of Poker play on this site and/or returning the proceeds which have originated from a previous stake received on the site. If such funds are received You should report the transfer to the Company without delay.
6. The Company shall not be liable for any loss of User funds whereby such funds are sent/received without knowledge of the other User.
7. We reserve the right to decline any player-to-player transfer request or to overturn any transfer upon suspicion of breach of any of the terms and conditions of this site or any other applicable regulatory requirements.

6.

1. The General Conditions for Participation in Promotions referenced in this Section are accessible via the Special offers page here: https://poker8.io/games-and-promotions. As such, these General Conditions for Participation in Promotions are an integral part of this Agreement.

7.

1. Game rules for participation in Games referenced in this Section are accessible via the Game Rules page here: https://poker8.io/poker-rules. As such these Game Rules are an integral part of this Agreement.

8.

1. All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
2. Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by Us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to this Agreement.
3. You may not within the limits prescribed by applicable laws:

• copy, distribute, publish, reverse engineer, decompile, disassemble, modify, or translate the Software or make any attempt to access the source code to create derivate works of the source code of the Software, or otherwise;
• sell, assign, sublicense, transfer, distribute or lease the Software;
• make the Software available to any third party through a computer network or otherwise;
• export the Software to any country (whether by physical or electronic means); or
• use the Software in a manner prohibited by applicable laws or regulations.
• Each of the above listed points constitutes an "Unauthorised Use". The Company, and its licensors reserve any and all rights implied or otherwise, which are not expressly granted to the User hereunder and retain all rights, title and interest in and to the Software.

9.

1. In the event of a server crash or other unexpected downtime on the Poker8 platform, We shall refund players as described below. 
2. In cash games, all hands in progress at the time of disruption shall be rolled back, it will be considered by the Company as if the hand never happened, with all affected User balances restored to what they were at the start of the cancelled hand.
3. Some tournaments offered on the Poker8 platform may have a guaranteed minimum prize pool.  In tournaments with a guaranteed minimum prize pool, if the sum of player contributions to the prize pool is less than the set guarantee, the Company shall allocate funds to the extent it is necessary to the prize pool in order to cover the guaranteed amount.  Tournament guarantees require that the full registration period for the tournament has elapsed.  If late registration closes prior to the planned time or a tournament is cancelled for any reason prior to the close of registration, then the guaranteed prize pool does not apply, and prize payments or equity refunds will be based solely on player contributions to the prize pool.
4. Some tournaments offered on the Poker8 platform may enable registration after the event has begun (commonly known as “late registration”).  If a tournament with late registration reaches a point at which the number of remaining players is equal to the number of places paid, then the late registration period may be closed and no additional players will be able to enter, irrespective of the late registration period listed in the tournament details.  As stated in section 10.3, prize pool guarantees require that the full registration period has elapsed, so if that full registration period has not elapsed then the guarantee will be ignored, and the prize pool will consist only of player-contributed funds.
5. Tournament Cancellation Policy: a) If a tournament is cancelled after it has begun, the Company will determine the moment the disruption began and use that moment to calculate all affected User’s equity. Note that not all players will necessarily experience the disruption at the same time.
   b) One of the following methods of equity calculation will be used:
   • i) If there are nine or fewer players remaining, then ICM (Independent Chip Modelling) will be used to determine each remaining player’s equity. The fee will also be refunded.
   • ii) If there are 10 or more players remaining, and if a tournament has more players remaining than there are places paid (if the tournament is not yet “in the money”) then 25% of the prize pool will be distributed equally amongst the remaining players, and the other 75% of the prize pool will be awarded according to chip equity. The rake fee (“the Fee”) will also be refunded.
     • Not “in the money" formula: Refund = [(Prize Pool * 0.25) / Number of Remaining Players] + [(Prize Pool * 0.75) * (Your Chip Stack / Total Chips in Play)] + the Fee
   • iii) If there are 10 or more players remaining, and if enough players have been eliminated from the tournament for it to have reached the paying positions ( if the tournament is “in the money”), then each remaining player is awarded the next scheduled prize amount, 25% of the remaining prize pool will be equally divided amongst the remaining players and the other 75% of the remaining prize pool will be awarded according to chip equity. The Fee will also be refunded.
     • “In the money” formula: Refund = Next scheduled prize + [(Remaining
       Prize Pool * 0.25) / Number of Remaining Players] + [(Remaining Prize Pool * 0.75) * (Your Chip Stack / Total Chips in Play)] + the Fee.
   • iv) If a tournament is cancelled before it begins, then all registered players will be refunded the Buy-in and Fee.
6. The Company does not have responsibility for hardware failures experienced by the User, nor for localized ISP (Internet Service Provider) issues affecting an individual or group from a particular region. Generally, such issues are local and not caused by Our Service. Although We have no responsibility for these local issues, We nevertheless may evaluate them individually with an eye towards keeping the User satisfied to an extent reasonably practicable.
7. If a refund is decided upon, the amount of the refund shall be returned to the User Account in no more than 5 (five) working days where reasonably practicable, and the User shall be informed and the procedure finalised after the decision has been made.
8. If a bonus campaign has in any way been misconfigured or awarded erroneously, We have the right to alter Users’ balances and account details to correct the error.
9. If a game contains a bug or misconfiguration that causes incorrect behaviour or incorrect allocation of player funds, We have the right to remove the game and alter Users’ balances and account details to correct the mistake.
10. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
11. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Service, the Site or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any persons’ misuse of the Site or its content or any errors or omissions in content.
12. We reserve the right to suspend, discontinue, modify, remove or add to the Service in its absolute discretion with immediate effect and without an obligation to provide You with notice where We consider it necessary to do so including (for example) for the management, maintenance or update of the Software and We shall not be liable in any way whatsoever for any loss suffered as a consequence of any decision made by Us in this regard.

10.

1. You may at your discretion choose to limit the amount You deposit. This limitation is administered and initiated with the use of the Software. The related functionality is located in “Responsible Gaming” menu item.
2. You may at your discretion choose to limit your ability to access gaming services using your User Account for a time of a defined period of time, during which You will be able to log in to your User Account, but will not be able to make deposits, play any games or place any bets. This limitation can be initiated by contacting the customer support or with the use of the Software, the related functionality is located in “Responsible Gaming” menu item. After activation, the limitation is administered by contacting the customer support.
3. Any exclusion implemented shall only be removed upon expiry of the set duration.
4. If You wish to apply a more stringent a limit or increase the duration of the self-exclusion, such changes shall be effective immediately upon receipt of such notice. If You wish to make a limit less stringent, this shall become effective only after the lapse of not less than 7 (seven) days from notification.
5. Gambling is an amusing way of spending time, and it can be very entertaining, but We would like to encourage players who feel their gambling is becoming problematic, to utilize the tools available on the Site and to reach out to Us for help, especially if you are experiencing financial difficulties due to excessive gambling. Should that be the case, We strongly advise You to immediately cease any gambling activities and seek professional help.

11.

1. We may use your real name in tournaments and/or buying into cash games. By registering for a tournament and/or buying in at a Cash Game table at Poker8, You agree to allow us to use your real name during gameplay. You also agree to allow us to use Your real name in online broadcasting, social media and other publicity Poker8 may use after completion of any game played from time to time showing information including finishing positions, played-hands and pay-outs. When registering for tournaments and/or Buying into Cash Games You agree to these Terms and Conditions which allows us to use your real name in certain circumstances. If you do not want the publicity of your real name, you should not register to play at our tables.

12.

1. The Privacy Notice which can be accessed here, https://poker8.io/privacy-policy/, is an integral part of this Agreement.

13.

1. It is unlawful to deposit illicit funds. As such, the Company does not accept unlawfully deposited funds, and has the right to apply all legal remedies at its disposal to prevent and combat illegal activities.
2. Under the license conditions, the Company is required to have in place adequate measures to prevent its systems from being used for the purposes of money laundering, terrorist financing or any other criminal activity.
3. All transactions shall be checked in order to prevent money laundering. The Company shall report any suspicious transactions to the relevant competent authorities in Curacao. If the Company becomes aware of any suspicious activity relating to any of the Games, the Company must report this to the relevant authorities immediately. The Company may suspend, block or close a User Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.

14.

1. The User accepts that the historical data of each game shall be as recorded on the Company's servers. In the event of a discrepancy between the cards displayed on your computer and the game records on our server the latter shall prevail. The User accepts that all features of the Software relating to hand history shall not be considered as the official historical record of any hand.
2. The Company will endeavour to make a User’s experience with Us an enjoyable one, however, there may be occasions where a User may feel dissatisfied with the quality of our product/s or of our customer service. A User may raise a complaint by addressing an email to [email protected]. The outcome of the complaint will be communicated to you within 10 days from the date of receipt. In certain cases, this timeframe can be further extended by another 10days.
3. Should You not be satisfied with the way your complaint was resolved or handled you may escalate directly to our licensing body, the Gaming Control Board Curacao here.

15.

1. The telecommunications networks and Internet access services required for You to access and use the Service are entirely beyond our control and We shall have no liability whatsoever for any outages, slowness, capacity constraints or other deficiencies affecting the same.
2. Prior to your use of the Service and on an ongoing basis You represent, warrant, covenant and agree that your use of the Service is at your sole option, discretion and risk. The Service is provided without any warranty whatsoever, whether express or implied.
3. Without prejudice to the generality of the preceding clause, We, our directors, employees, partners, service providers, to the extent permitted by applicable law:
   • make no warranty nor any representation, whether expressed or implied in relation to the Service or Site of their condition, quality, fitness for purpose and/or accuracy;
   • disclaims that the Services and Site will be error-free and uninterrupted, or the accuracy of the information presented to the User.
   • Do not warrant that the Software, the Games and the Site will be accessible without interruptions;
   • Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Service, the Site or your participation in the Games.
4. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets/wagers made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
5. To the extent permitted by applicable law, the Company will not compensate You for any reasonably foreseeable loss or damage (either direct or indirect) you may suffer if we fail to carry out Our obligations under these terms and conditions, unless We breach any duties imposed on Us by law (including if we cause death or personal injury by our negligence) in which case we shall not be liable to You if that failure is attributed to: (i) your own fault; (ii) a third party unconnected with our performance of these terms or (iii) any other events which neither We nor our suppliers could have foreseen even if we or they had taken reasonable care. In the event that We are held liable for any event under these terms, our total aggregate liability to You under or in connection with these terms shall not exceed (a) the value of the bets and or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability, or (b) €500 in aggregate, whichever is lower.
6. We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside Our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, We reserve the right to cancel or suspend the Service without incurring any liability.
7. You hereby agree to fully indemnify and hold harmless the Company, our directors, employees, partners and service providers for any cost, expense, loss, damages, claims and liabilities which arise as a result of:
   • Your breach of this Agreement, in whole or in part;
   • A violation by You of any law or any third-party rights; and
   • Use of the service by any other person accessing the Service using your login credential whether or not such use has been carried out with your authorisation.

16.

1. If You breach any provision of these Terms and Conditions or we have a reasonable ground to suspect you have breached them, We reserve the right to not open, to suspend, or to close your User Account.
2. If we suspect You are engaged in illegal and/or fraudulent activities when using the Service or the Site; or in breach of this Agreement, or You are having problems with creditors or otherwise detrimental to our business, We may freeze or terminate your User Account, confiscate funds, or cancel any stakes at our absolute discretion.

17.

1. No waiver by Us of any breach of any provision of this Agreement (including our failure to require strict and literal performance of or compliance with any provision of this Agreement) shall in any way be construed as a waiver of any subsequent breach of such provision or of any breach of any other provision of this Agreement.
2. Nothing in this Agreement shall create or confer any rights or other benefits in favour of any third parties not party to this Agreement other than with respect to any company within the Group.
3. Nothing in this Agreement shall create or be deemed to create a partnership, agency, trust arrangement, fiduciary relationship or joint venture between You and Us.
4. The User must provide full and truthful information in respect of all details and information requested by Us in connection with the User's use of the Service subject at all times to the terms of the Privacy Policy.

18.

1. If a provision of this Agreement is or becomes illegal, invalid, or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision hereof or the validity or enforceability in other jurisdictions of that or any other provision hereof.
2. We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
3. These Terms and Conditions constitute the entire agreement between you and us with respect to the Site and the Games or the Service, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Service.

19.

1. These Terms and Conditions are governed by the laws of Curacao and the parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Courts of Curacao.